Customer Service Advisor – Part‑time Weekends

About the role

We are looking for a part‑time Customer Service Advisor to work weekends in our Warrington office. You will handle a range of customer enquiries across multiple channels, providing friendly, professional and efficient support from start to finish.

Key responsibilities

• Handle customer enquiries professionally across phone, email and chat.
• Take ownership of queries and see them through to resolution.
• Maintain accurate customer records and update internal systems.
• Collaborate with other departments to resolve complex issues.
• Ensure work complies with company policies and regulatory requirements.
• Stay up‑to‑date with products, services and business processes.
• Adapt to new systems, processes and initiatives.
• Contribute ideas to improve the customer experience and team performance.

Required profile

• Enjoy helping people and communicating clearly.
• Positive, patient and professional attitude.
• Strong attention to detail.
• Ability to multitask and prioritise workload.
• Proactive and willing to learn.
• Team‑focused and collaborative mindset.

Required skills

What we offer

• Fully office‑based role with Saturday and Sunday shifts (two 8.5‑hour shifts).
• Competitive pro‑rated salary of £11,819 per year.
• Structured training and ongoing support.
• Opportunities for career development within an inclusive team.
• Flexible weekend working pattern.