Customer Service Advisor (Remote)

About the role

Our client is seeking a motivated Customer Service Advisor to join their team remotely, supporting members across the United Kingdom. You will act as the first point of contact, guiding customers through their journey with the organisation and ensuring a smooth, helpful experience.

Key responsibilities

• Provide first‑level resolution for all inbound inquiries.
• Offer clear advice and next‑step guidance to members.
• Maintain strong communication links with internal teams and divisions.
• Escalate complex issues to the appropriate department when needed.
• Document interactions accurately and follow up as required.

Required profile

• Excellent customer service and communication skills.
• Strong listening ability and a “can‑do” attitude.
• Computer literacy and attention to detail.
• Relationship‑building capability.
• Flexibility to work shift patterns.

Required skills