Customer Service Advisor – Southampton

About the role

The Customer Service Advisor will join a dynamic team in Southampton, delivering high‑quality support to our customers across multiple channels. You will be the first point of contact, ensuring every interaction is professional, helpful and leaves a positive impression.

Key responsibilities

• Handle customer enquiries via phone, email, live chat, or face‑to‑face.
• Provide accurate information about products, services and processes.
• Resolve issues and complaints promptly and courteously.
• Process orders, returns and account updates with precision.
• Maintain detailed and up‑to‑date customer records.
• Meet individual and team performance targets.
• Escalate complex matters to the appropriate department when required.
• Adhere to company policies, procedures and data‑protection guidelines.

Required profile

• Previous experience in a customer service or contact‑centre environment (desirable but not essential).
• Excellent verbal and written communication skills.
• Strong listening and problem‑solving abilities.
• Calm and professional demeanor under pressure.
• Positive, can‑do attitude with a strong work ethic.
• Reliable, punctual and able to work both independently and as part of a team.

Required skills

• CRM software

What we offer

• Competitive salary up to £30,000 per year.
• Full‑time, Monday‑to‑Friday schedule.
• Opportunity to develop customer‑service expertise in a supportive environment.