Customer Service Advisor – Summer Temp (2‑4 weeks)

About the role

This is a short‑term, on‑site Customer Service Advisor position for the summer in Cheltenham. You will join a busy office team, handling inbound calls and assisting callers with their applications. Full training is provided, and the role runs for 2 to 4 weeks starting in early August.

Key responsibilities

• Answer inbound telephone calls and provide accurate information.
• Assist callers with completing and submitting applications.
• Resolve basic queries and direct more complex issues to senior staff.
• Maintain accurate records of interactions in the company system.

Required profile

• Excellent verbal communication and a friendly telephone manner.
• Confident, proactive and able to engage with a variety of people.
• Strong literacy and numeracy skills.
• Previous customer service experience is desirable but not mandatory.

Required skills

• Proficiency with Microsoft Office 365, especially Teams and Outlook.

What we offer

• 35 hours per week, Monday‑Friday, shift‑based between 7:00 am‑7:00 pm.
• Competitive hourly rate of £12.71.
• Free on‑site parking.
• Opportunity to gain office‑based experience during the summer.