Customer Service Advisor – Summer Temp (On‑site, 35h/week)

About the role

We are seeking enthusiastic Customer Service Advisors for a short‑term, on‑site position in Cheltenham over the summer. The role involves handling inbound calls and assisting callers with applications, with full training provided.

Key responsibilities

• Answer inbound telephone enquiries and provide accurate information.
• Assist callers with completing applications and related processes.
• Maintain high levels of customer service and professionalism throughout each interaction.
• Follow established procedures and use provided IT systems to record call details.

Required profile

• Excellent verbal communication and telephone etiquette.
• Proactive, confident and able to engage with a variety of people.
• Strong literacy and numeracy skills.
• Previous experience in customer service is highly desirable.

Required skills

• Microsoft Office 365 (Teams, Outlook) proficiency.
• Ability to quickly learn new software and processes.

What we offer

• On‑site role with free parking.
• 35 hours per week, Monday‑Friday, shift‑based between 7 am‑7 pm.
• Duration of 2 weeks, possible extension to 4 weeks.
• Competitive hourly rate of £12.71.