Customer Service Advisor - Swedish & Danish Speaking

About the role

Join a fast‑growing international consumer brand as a Customer Service Advisor supporting customers in Sweden and Denmark. You will work within a collaborative, international team, delivering first‑class service across multiple channels.

Key responsibilities

• Provide outstanding customer support via phone, email, live chat and social media.
• Manage enquiries, orders, feedback and service‑related issues.
• Deliver personalised, empathetic experiences and act as a brand ambassador.
• Identify opportunities to improve processes and customer satisfaction.
• Share customer feedback and insights with wider teams.
• Collaborate within a fast‑paced, supportive international environment.

Required profile

• Fluent Swedish (written and spoken) and strong Danish (professional proficiency).
• Fluent English communication skills.
• Previous experience in customer service or a customer‑facing role.
• Excellent written communication and attention to detail.
• Strong problem‑solving skills and a proactive mindset.
• Ability to manage multiple priorities effectively.
• Positive, team‑oriented attitude while comfortable working independently.
• Right to work in the UK.

Required skills

What we offer

• Competitive salary of £35,000 per year.
• Hybrid working (3 days in the London office) or remote within the UK.
• Permanent position with immediate start.