Customer Service Advisor - Weekends

About the role

Davies is seeking a part‑time Customer Service Advisor to work weekends in Preston, handling home emergency insurance calls and guiding customers through the claims process.

Key responsibilities

• Answer inbound calls from home emergency insurance customers and work to targets and KPIs.
• Support customers from initial claim notification to resolution, validating policyholder details, diagnosing issues and coordinating trade contractors.
• Take excess policy payments, arrange boiler services and negotiate with contractors.
• Opportunity to multi‑skill across various insurance product lines.

Required profile

• Experience in First Notification of Loss (FNOL) or claims handling is an advantage.
• Previous contact‑centre experience is a plus but not essential.
• Excellent telephone manner, strong customer service skills and ability to think on your feet.
• Self‑motivated, detail‑oriented and able to use empathy and tact with distressed customers.

What we offer

• Career & purpose programmes including leadership training and professional qualification funding.
• Benefits such as pension contributions, flexible working, wellbeing centre, employee discounts and various flexible benefits.