Customer Service Agent – FMCG (Temporary)

About the role

As a Customer Service Agent in Andover, you will be the primary point of contact between the company and its clients in the fast‑moving consumer goods (FMCG) sector. You will handle inquiries, process orders and ensure smooth communication to support daily operations.

Key responsibilities

• Respond to customer queries via phone, email and other channels.
• Process and accurately record customer orders.
• Resolve delivery or order‑related issues promptly and professionally.
• Maintain up‑to‑date records of interactions and transactions.
• Collaborate with internal teams to meet customer needs.
• Provide product information and support as required.
• Monitor and follow up on outstanding issues to ensure resolution.
• Assist with general administrative tasks within the customer service department.

Required profile

• Previous experience in a busy customer service environment.
• Strong written and verbal communication skills.
• Proficiency with customer relationship management (CRM) systems.
• Organised approach to handling multiple tasks and priorities.
• Proactive attitude toward problem‑solving and customer satisfaction.
• Ability to work independently and as part of a team.

Required skills

• CRM

What we offer

• Hourly pay ranging from £14 – £16, dependent on experience.
• Temporary contract with valuable FMCG industry exposure.
• Convenient onsite location in Andover.