Customer Service Agent

About the role

Join Jaja’s fast‑growing Customer Experience team in Manchester. As a Customer Service Agent you will handle inbound enquiries across multiple channels, providing clear and accurate information about our consumer finance products.

Key responsibilities

• Answer incoming calls and digital messages, resolving customer queries and providing product information.
• Guide customers to self‑service options and alternative channels where appropriate.
• Troubleshoot basic technical issues related to our digital credit card and online services.
• Maintain up‑to‑date records of interactions in the CRM system.
• Escalate complex cases to senior team members or other departments.
• Collect and share customer feedback to support continuous improvement.

Required profile

• Strong verbal and written communication skills.
• Ability to work to agreed SLA targets in a high‑volume environment.
• Customer‑focused mindset with a proactive problem‑solving attitude.
• Comfortable working in a hybrid model (2 days onsite per week).

Required skills

What we offer

• Competitive salary of £29,000 per year.
• Hybrid working arrangement.
• Opportunities for development within a rapidly scaling fintech business.
• Supportive team culture aligned with Jaja’s values.