Customer Service Associate

About the role

The Customer Service Associate works as part of a team to manage day‑to‑day property operations and community life, covering marketing, building maintenance and tenancy administration. The role aims to deliver an excellent resident experience that drives occupancy and retention, with a 12‑hour shift pattern (4 days on, 4 days off).

Key responsibilities

• Provide front‑of‑house customer service, anticipating and exceeding resident expectations.
• Respond to resident queries and complaints in line with Greystar’s procedures.
• Support community events and maintain relationships with university clients.
• Log maintenance requests, prepare notices and update resident databases.
• Conduct marketing activities such as open days and leafleting.
• Perform sales and leasing duties, including viewings and follow‑up on enquiries.
• Assist with move‑in/move‑out processes and health‑and‑safety compliance.
• Participate in on‑call roster for out‑of‑hours emergency support.
• Chase rent arrears, promote tenancy extensions and other revenue streams.

Required profile

• Good general education and strong customer‑service background.
• Proficient in Microsoft Word, Excel and Outlook; able to use databases or booking systems.
• Knowledge of UK health‑and‑safety legislation.
• Excellent verbal and written English communication.
• Strong organisational, numerical and multitasking abilities.
• Team‑player with autonomous decision‑making capability.
• Flexible, adaptable and enthusiastic about delivering exceptional resident experiences.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook