Customer Service Consultant – Money Confidence Expert (Digital)

About the role

TSB is looking for a Money Confidence Expert (Digital) to join its Stirling branch. In this role you will help customers feel confident and in control of their finances by guiding them through digital banking services while delivering a personalised, human experience.

Key responsibilities

• Support customers face‑to‑face, by telephone and video to meet their banking needs.
• Help customers build confidence using digital banking channels, including mobile and online platforms.
• Identify suitable products and services based on customer needs.
• Resolve queries efficiently and provide clear, practical solutions.
• Encourage adoption of digital self‑service tools in‑branch.
• Collaborate with colleagues to ensure a consistent, high‑quality customer experience.
• Identify opportunities to improve service delivery.

Required profile

• Experience delivering customer service in a banking or financial services environment.
• Strong communication skills and the ability to build lasting relationships.
• Proactive attitude with a focus on risk‑aware decision making.

Required skills

• Proficiency with mobile and online banking platforms.
• Ability to guide customers through digital tools and self‑service options.

What we offer

• 12‑month fixed‑term contract with a supportive team.
• Opportunities to develop digital banking expertise.
• Access to Santander’s training and development resources.