Customer Service Consultant – Money Confidence Expert (Digital)

About the role

TSB Branch Banking are looking for a Money Confidence Expert (Digital) based in our Stevenage branch. In this role you will help customers feel confident, capable and in control of their finances while supporting personal banking customers to make the most of digital banking and delivering a personalised, human experience.

Key responsibilities

• Support customers across face‑to‑face, telephone and video channels to meet their banking needs.
• Help customers build confidence in using digital banking services, including mobile and online platforms.
• Understand customer needs and proactively identify the most suitable products and services.
• Resolve customer queries efficiently and provide clear, practical solutions.
• Build strong, lasting relationships through personalised service and regular engagement.
• Encourage digital self‑service adoption using customer devices and in‑branch technology.
• Collaborate with colleagues to deliver a consistent, high‑quality customer experience.
• Identify opportunities to improve how we support customers and enhance service delivery.

Required profile

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

What we offer

• Base salary of £24,700 per year from day one.
• Extra 9% of salary (£2,223) available as cash or flexible benefits.
• Variable Pay Award of 5% (£1,235) on target, based on company performance.
• Company pension contribution up to 13%.
• 25 days holiday plus bank holidays.
• Private healthcare scheme.
• Opportunities to grow your career within a global organisation.