Customer Service Coordinator – 6‑month Fixed‑Term

About the role

The Customer Service Coordinator will support the FMCG business in Oxford by managing customer enquiries, orders and logistics. This six‑month fixed‑term position requires strong organisational abilities and a commitment to delivering high‑quality service.

Key responsibilities

• Process customer orders accurately and ensure timely delivery.
• Respond to enquiries via phone and email in a professional manner.
• Coordinate with internal teams to resolve delivery and supply‑chain issues.
• Maintain and update customer records in the database.
• Monitor stock levels and liaise with the logistics team to secure availability.
• Generate reports on order status and customer feedback.
• Provide administrative support to the sales team and share customer insights.
• Ensure compliance with company policies and customer‑service procedures.

Required profile

• Experience in customer service, sales administration or order processing.
• Previous experience in the FMCG sector is highly desirable.
• Strong organisational and time‑management skills.
• Excellent written and verbal communication.
• Proactive problem‑solving attitude and attention to detail.
• Ability to multitask and work effectively in a team.

Required skills

• Proficiency with SAP (advantageous).

What we offer

• Competitive salary of £32‑35k per year.
• Full training and a supportive work environment.
• Opportunities for personal and professional growth.
• Comprehensive benefits package and on‑site free parking.
• Hybrid working flexibility.