Customer Service Coordinator

About the role

The Customer Service Coordinator will join an established team in Birmingham, providing end‑to‑end support for sales orders and customer enquiries. This 18‑month fixed‑term position covers maternity leave and offers a structured schedule with a clear path for development.

Key responsibilities

• Process sales orders and maintain accurate order data.
• Handle customer enquiries from order placement through delivery.
• Advise customers on order status, changes and any supply issues.
• Liaise with internal departments to ensure smooth order progression, problem resolution and accurate feedback.
• Perform customer verifications and general office duties as required.

Required profile

• Excellent telephone manners and strong verbal and written communication.
• Customer‑focused attitude with a proactive approach to problem‑solving.
• Team player who can work collaboratively across departments.

Required skills

• Confident use of Microsoft Outlook, Word and Excel.
• Familiarity with CRM systems, preferably Salesforce.

What we offer

• Salary of GBP 32,229 per year, with increases after probation.
• Fixed‑term contract of 18 months (maternity cover).
• Working hours: Monday‑Thursday 8:00‑16:30, Friday 8:00‑13:30.