Customer Service Coordinator

About the role

We are seeking an organised, customer‑focused individual to join a family‑run maintenance business as a Customer Service Coordinator. You will act as the central point of contact for clients, suppliers and fitters, ensuring smooth delivery of flooring projects and reactive call‑outs.

Key responsibilities

• Manage customer accounts and deliver excellent service.
• Liaise with clients, suppliers and fitters to coordinate projects and call‑outs.
• Place material orders, verify pricing and coordinate deliveries with manufacturers and site managers.
• Maintain accurate records, paperwork and job updates.
• Use Microsoft Office, QuickBooks and Job Tracker to manage daily tasks.

Required profile

• Excellent communication and organisational abilities.
• Strong attention to detail and problem‑solving capability.
• Ability to thrive in a fast‑paced environment and juggle multiple priorities.
• Positive attitude and willingness to learn.

Required skills

• Microsoft Office
• QuickBooks
• Job Tracker

What we offer

• A friendly, growing business where no two days are the same.
• Opportunities for development within a supportive team.