Customer Service Coordinator

About the role

We are seeking a Customer Service Coordinator to join the Customer Services team of a leading architectural glazing manufacturer in Poole. The role is office‑based and will ensure smooth delivery of bespoke aluminium glazing installation projects, from the initial booking through to completion.

Key responsibilities

• Coordinate all installation projects for bespoke aluminium glazing systems.
• Book installation and remedial visits with the installation team.
• Manage installation team diaries to optimise travel and efficiency.
• Arrange and coordinate parts required for installations and visits.
• Act as the primary point of contact for customers throughout their projects, providing updates and resolving issues.
• Support remedial works and post‑installation requirements.

Required profile

• Previous experience in customer service or coordination roles.
• Experience in managing schedules, bookings, or team coordination is desirable.
• Excellent communication skills via phone and email.
• Strong organisational ability and attention to detail.
• Solutions‑focused with good problem‑solving skills.
• Collaborative team player based within commuting distance of Poole.

Required skills

• None specified.

What we offer

• Salary £28,000‑£31,000 per annum (DOE).
• 28 days holiday including bank holidays.
• Tax‑free Employee Ownership Trust (EOT) bonus.
• Free gym membership and onsite parking.
• Pension scheme.
• Professional training and development.
• Significant career progression opportunities.