Customer Service Coordinator

About the role

As a Customer Service Coordinator you will be the primary point of contact for a portfolio of clients, ensuring a smooth journey from enquiry to service completion. You will work closely with engineers, suppliers and internal teams to deliver a high‑quality customer experience.

Key responsibilities

• Manage a portfolio of customers, building strong, lasting relationships.
• Handle service enquiries via phone and email as the first point of contact.
• Coordinate engineer schedules, booking service and remedial works.
• Prepare accurate quotations for contracts, renewals and additional work.
• Identify and promote additional products and services where appropriate.
• Process purchase orders and order parts from suppliers.
• Maintain up‑to‑date customer and contract information in the CRM system.
• Produce daily and weekly reports to support the service team.
• Provide administrative support, including preparing service documentation and customer paperwork.
• Collaborate with internal departments to ensure an excellent customer experience.

Required profile

• Previous experience in customer service, service coordination or administration.
• Excellent written and verbal communication skills.
• Strong organisational ability with capacity to manage multiple priorities.
• Proactive problem‑solving attitude and attention to detail.
• Confidence building relationships with customers, suppliers and colleagues.
• Team‑focused mindset with a willingness to learn.

Required skills

• Microsoft Office
• CRM systems

What we offer

• Competitive salary up to £28,000 per year, dependent on experience.
• Full‑time role, Monday‑Friday 9 am‑6 pm.
• Supportive team environment with opportunities for development.