Customer Service Executive

About the role

The Customer Service Executive will be the first point of contact for clients, handling enquiries by phone and email, processing orders and supporting the distribution of pharmaceutical hardware across the UK and Ireland. Reporting to the Customer Service Manager, the role offers a varied day‑to‑day environment where no two days are the same.

Key responsibilities

• Build and maintain strong customer relationships through timely communication.
• Process customer orders and generate purchase orders for suppliers.
• Pick, pack and dispatch goods up to 20 kg, selecting appropriate shipping methods and preparing documentation.
• Liaise daily with suppliers, couriers and freight agents to ensure smooth flow of goods.
• Uphold quality, compliance and documentation standards.

Required profile

• Team‑player who collaborates effectively with internal departments.
• Detail‑oriented with strong problem‑solving and logical thinking abilities.
• Physically able to handle goods up to 20 kg.

Required skills

What we offer

• Competitive salary range £28,000‑£32,000 per year.
• Full‑time permanent position within a supportive, owner‑managed company.
• Opportunity to develop expertise in pharmaceutical hardware distribution.