Customer Service Executives – Guildford (Hybrid)

About the role

Our client, a fast‑growing organisation in Guildford, is looking for two Customer Service Executives to join a dynamic, customer‑focused team. The role is hybrid, based in Guildford with free parking, and offers a full‑time schedule (9 am‑5.30 pm).

Key responsibilities

• Manage incoming contacts from customers, demonstrating empathy, patience, and accuracy.
• Identify and assess customers' needs to ensure satisfaction.
• Provide accurate and complete information using the appropriate tools.
• Maintain detailed records of customer interactions and process customer accounts.
• Act as a Brand Ambassador, representing the organisation's values and commitment to excellent service.

Required profile

• Excellent written communication skills with keen attention to detail.
• Customer‑focused mindset, always striving to go above and beyond.
• Prior experience in a customer service environment is preferred.
• Affinity with technical product support is a plus.

What we offer

• Fun and supportive work environment.
• Hybrid role with free parking in Guildford.
• Full‑time working hours (9 am‑5.30 pm).
• Rewarding salary of £27,999.16 per annum.
• Opportunity to be a Brand Ambassador for the organisation.