Customer Service Manager

About the role

We are looking for a motivated Customer Service Manager to lead the front‑of‑house team at a busy leisure centre in Swanley. You will be the first point of contact for members, creating a welcoming atmosphere and ensuring every interaction is professional and friendly.

Key responsibilities

• Lead and motivate a team to deliver exceptional customer service.
• Promote memberships, classes and activities with enthusiasm.
• Handle enquiries across phone, email and face‑to‑face channels.
• Maintain a clean, organised reception and office area.
• Safeguard customer data and ensure accurate financial transactions.
• Implement health and safety procedures to protect visitors and staff.
• Coordinate ongoing training to keep the team up‑to‑date.
• Support wider business operations as needed.

Required profile

• No formal qualifications required.
• Excellent communication and interpersonal skills.
• Friendly, welcoming attitude with a passion for service.
• Ability to lead, motivate and develop a team.
• Strong organisational and problem‑solving abilities.

Required skills

What we offer

• Competitive salary of £29,500 per year.
• Opportunities for leadership development in a vibrant community setting.
• Supportive work environment that recognises and rewards contributions.