This job is no longer available
This job expired on 28/09/2026. It no longer accepts applications.
Customer Service Manager – London/Remote
BCT Resourcing · London
Job description
About the role
The Customer Service Manager will lead the delivery of high‑quality support to our clients, overseeing both email and telephone enquiries while ensuring compliance with company policies and regulatory standards.
Key responsibilities
- Collaborate with senior management to implement policies and procedures.
- Maintain adherence to regulatory standards and internal procedures.
- Prepare and deliver required reports.
- Handle customer enquiries via email and telephone.
- Manage associated administrative tasks.
Required profile
- Proactive problem‑solver with a positive attitude.
- Performance‑driven and results‑oriented.
- Strong analytical mindset with data‑analysis capability.
- Good understanding of online eCommerce environments.
Required skills
- Excel
- PowerPoint
- Word
- Microsoft Project
- Data analysis
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BCT Resourcing
London
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