This job is no longer available
This job expired on 30/09/2026. It no longer accepts applications.
Customer Service Officer – Fixed‑Term (6 months)
chime housing · Watford
Job description
About the role
Join Chime Housing’s Customer Service Team in Watford on a six‑month fixed‑term contract. You will be the first point of contact for residents, handling enquiries across phone, email, online and face‑to‑face channels while supporting the repairs process.
Key responsibilities
- Answer inbound customer contacts and provide accurate information.
- Diagnose faults, raise and allocate repair jobs, and track progress in the system.
- Aim for first‑time resolution, taking ownership of queries and complaints.
- Provide clear repairs advice and manage conflict with professionalism.
- Maintain up‑to‑date records and ensure timely completion of work orders.
Required profile
- Strong customer‑focus with excellent communication skills.
- Ability to work proactively in a busy call‑centre environment.
- Good judgement and attention to detail when handling repairs enquiries.
- Empathy and the capacity to manage sensitive situations.
Required skills
What we offer
- £30,386 pro‑rated annual salary.
- 37‑hour week, office‑based role.
- Opportunity to develop call‑centre and housing sector experience.
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chime housing
Watford
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