Customer Service / Operations Administrator

About the role

We are looking for a highly organised Customer Service / Operations Administrator to join our team in Theale. The role is front‑facing, acting as the first point of contact for clients, visitors and drivers while ensuring deliveries are coordinated smoothly from start to finish.

Key responsibilities

• Welcome clients, visitors and drivers at reception and manage enquiries.
• Maintain customer accounts and nurture strong relationships.
• Coordinate delivery schedules, book bays and monitor arrival times.
• Communicate ETAs, updates and scheduling requirements directly with drivers.
• Ensure all deliveries adhere to strict timelines and operational plans.
• Keep accurate log‑in and booking records.
• Collaborate with internal teams to support seamless operations.
• Handle multiple tasks in a fast‑paced, time‑sensitive environment.

Required profile

• Excellent verbal and written communication skills.
• Strong organisational ability with high attention to detail.
• Confidence in liaising with drivers, customers and internal staff.
• Ability to work under pressure and meet tight deadlines.
• Proactive, adaptable and a team‑player with a hands‑on approach.

Required skills

• Excel