Customer Service & Operations Administrator

About the role

We are looking for a highly organised and proactive Customer Service / Operations Administrator to join our team in Theale. The role is front‑facing, acting as the first point of contact for clients and drivers while coordinating deliveries from start to finish.

Key responsibilities

• Serve as the first point of contact at reception for clients, visitors and drivers.
• Manage customer accounts and maintain strong working relationships.
• Coordinate deliveries from start to completion, including booking delivery bays and managing arrival schedules.
• Liaise directly with drivers on ETAs, delivery updates and scheduling requirements.
• Ensure all deliveries adhere to strict timelines and operational schedules.
• Maintain accurate records such as log‑in sheets and booking sheets.
• Work closely with internal teams to support smooth operations.
• Handle multiple tasks simultaneously in a busy, time‑sensitive environment.

Required profile

• Highly organised with strong attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritise effectively under pressure.
• Professional and friendly front‑of‑house demeanor.
• Proactive, adaptable and willing to learn.
• Team player with a hands‑on approach.

Required skills

• Strong IT skills, particularly Microsoft Excel and spreadsheet management.