Customer Service Operator

About the role

We are looking for a Customer Service Operator to join Health Hero’s 24/7 support team, assisting patients, GPs and other healthcare professionals across the UK and Ireland. The role provides full training and does not require prior healthcare experience.

Key responsibilities

• Serve as the first point of contact for incoming calls, handling queries efficiently.
• Manage patient requests, including booking appointments and liaising with GPs and other professionals.
• Process prescriptions, referral letters and other healthcare documentation.
• Accurately record and store information in line with company policies.
• Work scheduled shifts: Mon 12‑22, Wed 08‑18, Fri 10‑20, Sun 12‑22.

Required profile

• Excellent customer service and strong attention to detail.
• Clear verbal and written communication skills.
• High emotional intelligence and ability to empathise with patients.
• Prior call‑handling experience is desirable but not mandatory.
• Proficiency with Microsoft Office applications.

Required skills

• Microsoft Office

What we offer

• Real Living Wage – £13.45 per hour plus £1 uplift for evenings/weekends.
• Ongoing training and career progression opportunities.
• Pension scheme, life insurance and employee assistance programme.
• 28 days holiday (including UK bank holidays), free parking, pizza lunches and snacks.