Customer Service Personal Banker - Junior

About the Role

Step into a rewarding career in the banking sector as a Customer Service Personal Banker in Grimsby. You will be at the heart of our branch operations, acting as a trusted advisor to guide our customers toward achieving their financial goals through personalized support and proactive engagement.

Main Responsibilities

• Act as the primary point of contact for in-branch customers, providing exceptional service and guidance.
• Engage in proactive conversations to understand individual customer needs and financial objectives.
• Handle routine banking transactions efficiently, including payments, balance inquiries, and transfers.
• Educate customers on various banking channels and digital services to enhance their banking experience.
• Identify opportunities to recommend suitable, simple financial products tailored to customer needs.
• Collaborate closely with internal teams to ensure a seamless and high-quality customer journey.

Candidate Profile

• Strongly customer-oriented with a passion for helping others succeed financially.
• Excellent communication and interpersonal skills to build lasting relationships.
• High level of attention to detail and accuracy in handling financial transactions.
• Ability to remain calm and effective when working under pressure in a fast-paced environment.
• A collaborative team player with a positive and proactive mindset.

Required Skills

• Customer Relationship Management
• Financial Services Knowledge
• Effective Communication
• Problem-Solving
• Transaction Processing

What We Offer

• Competitive starting salary of £27,090 (pro-rata).
• Comprehensive training program, including a Responsible Banking certificate.
• 33 days of annual leave (pro-rata).
• Monthly pension fund contributions and attractive benefits package.