Customer Service Representative – Chelmsford

About the role

Join a small, friendly team in Chelmsford as a Customer Service Representative. You will be the first point of contact for customers via phone, live chat and email, helping them with product queries, orders and delivery issues.

Key responsibilities

• Deliver high‑quality service across telephone, live chat and email channels.
• Advise customers on a range of products and process orders over the phone.
• Resolve delivery problems and handle occasional complaints with tact.
• Perform general administrative tasks and continuously expand product knowledge.

Required profile

• Excellent written and spoken English with a professional phone manner.
• Previous experience in a customer service environment.
• Strong attention to detail, organisational skills and the ability to work well in a team.
• Calm, patient and positive attitude, thriving in a busy setting.

Required skills

• Computer literacy (basic office applications).

What we offer

• £28,000 annual salary plus bonus incentive.
• Free onsite parking and office snacks.
• Standard Monday‑Friday working hours with a one‑hour lunch break.
• Opportunity to develop product knowledge and customer handling expertise.