Customer Service Representative & Greeter (Temporary)

About the role

This is a full‑time, temporary position based in Battersea, London, supporting an international organisation’s visitor service desk. You will greet applicants, manage queues and provide clear information while ensuring a professional and secure environment.

Key responsibilities

• Coordinate applicant lines into half‑hour time blocks based on appointment times.
• Identify and separate applicants with special appointments or needs.
• Lift and move boxes of paperwork as required.
• Control entry to the Visa/Mission pavilion or waiting room and distribute applications appropriately.
• Verify that all applications are complete and inform the public of processing times.
• Provide preferential service to applicants with mental or physical handicaps.
• Maintain a clean, properly fitted uniform and a positive attitude.
• Respond to crowd‑control emergencies and alert security as needed.
• Report any suspected fraud to supervisors.
• Participate in training on consular information services.

Required profile

• Excellent customer service experience and a well‑presented appearance.
• Ability to work Monday‑Friday, 7:00 am‑3:30 pm on‑site.
• Willingness to undergo a strict vetting process before starting.
• Physical ability to lift and move paperwork boxes.
• Commitment to follow security rules and maintain fairness.

Required skills

What we offer

• Hourly rate of £12.94.
• Stable temporary contract with the possibility of extension.
• Convenient location a short walk from Vauxhall station.
• Training and development in consular service procedures.