Customer Service Representative

About the role

We are seeking a Customer Service Representative to join a fast‑paced, structured environment within the financial services sector. The role focuses on delivering a high‑quality customer experience while handling queries efficiently and professionally. A background in financial services is beneficial but not essential.

Key responsibilities

• Respond to customer queries across multiple channels.
• Provide clear, accurate, and timely information.
• Resolve issues effectively while maintaining a positive customer experience.
• Work within established processes and regulatory guidelines.
• Collaborate with colleagues to ensure consistent service delivery.

Required profile

• Strong customer service experience in a client‑facing or support role.
• Confident communicator with a clear and professional approach.
• Ability to problem‑solve and manage customer queries effectively.
• Comfortable working in a structured, process‑driven environment.
• Adaptable, quick learner, reliable and consistent.

Required skills

What we offer

• Competitive salary of £31,000 per annum.
• Permanent contract.
• Office‑based role with four days onsite required.
• Opportunity to develop skills within the financial services sector.