Customer Service Representative

About the role

Our client, an established utilities services company, is seeking a Customer Service Representative to join their Customer Service team. You will be the first point of contact for customers, handling enquiries, processing payments and supporting day‑to‑day administration.

Key responsibilities

• Answer inbound calls and respond to email enquiries, delivering excellent customer service.
• Guide customers through phone payments and set up new users on the online platform.
• Perform data entry, maintain client records and collaborate with internal teams to ensure smooth operations.

Required profile

• Proven background in an office‑based admin or customer service role.
• Strong communication skills.
• Valid driving licence.

Required skills