Customer Service Representative

About the role

We are looking for enthusiastic Customer Service Representatives to join the AXA Retail team in Middlesbrough. In this full-time permanent position you will manage inbound and outbound enquiries, process transactions and help grow the AXA Retail account while delivering excellent customer service.

Key responsibilities

• Process transactions accurately and efficiently across various functions, meeting service level agreements.
• Resolve customer queries quickly, aiming for first-call resolution.
• Provide clear information to help customers make informed decisions.
• Identify opportunities to introduce suitable products based on customer needs.
• Maintain up-to-date product knowledge across all departments.
• Understand and follow key operational processes such as Quality and Underwriting.
• Adhere to work schedules to meet service level targets.

Required profile

• Ability to work full-time (37.5 hours per week) on a rotating schedule, including one Saturday every four weeks.
• Willingness to work a hybrid model – initially at least two days a week away from home, increasing to three days.
• Strong communication skills to handle inbound and outbound customer interactions.
• Commitment to meet service level agreements and quality standards.

Required skills

What we offer

• Competitive salary of £26,228 per year.
• Permanent contract with training and development opportunities.
• Hybrid working arrangement after the training period.
• Dynamic team environment within a global insurance leader.