Customer Service Representative

About the role

Join a well‑established organisation that puts customer experience at the heart of its business. As a Customer Service Representative you will be the first point of contact for customers, handling inbound calls, emails and queries and delivering timely, professional support.

Key responsibilities

• Answer and manage inbound customer calls and email enquiries.
• Log interactions accurately in the internal system and keep records up‑to‑date.
• Coordinate with internal teams to resolve issues and provide clear updates to customers.
• Prioritise workload to ensure efficient and effective resolution of requests.
• Maintain a professional and courteous tone in all communications.

Required profile

• Strong organisational abilities and the capacity to prioritise tasks.
• Confidence using IT systems and basic computer applications.
• Proactive attitude with a willingness to learn.
• Team‑focused mindset and good communication skills.

Required skills

What we offer

• Competitive hourly rate of £14‑£15.80.
• Experience in a fast‑paced, customer‑driven environment.
• Opportunities to develop valuable customer service skills.
• Supportive team culture that encourages growth and success.