Customer Service Representative (with Bonus!)

About the role

We are looking for enthusiastic Customer Service Representatives to join our growing team in Poole. You will be the first point of contact for our automotive clients, helping them with enquiries and ensuring a smooth experience while earning a performance‑based bonus.

Key responsibilities

• Provide friendly, efficient assistance to customers via phone, email and chat.
• Resolve queries, identify solutions and follow up to ensure satisfaction.
• Learn product knowledge about cars and tyres on the job.
• Document interactions accurately in our systems.
• Collaborate with colleagues to meet service targets and bonus criteria.

Required profile

• Motivated and eager to deliver outstanding service.
• Strong communication skills and a solution‑focused mindset.
• Willingness to learn automotive product details.
• Team‑player who enjoys a supportive work environment.

Required skills

What we offer

• Bonus scheme that rewards individual contributions.
• Discounted gym membership and Cycle‑to‑Work scheme.
• Free nearby parking for a hassle‑free commute.
• Regular treats, friendly competitions and personalised rewards.
• Supportive management and a collaborative culture.
• Quarterly events, charity involvement and a celebrated Christmas party.
• Birthday day off after one year of service.
• Casual dress code and employee assistance programme.
• Opportunities for career development and growth.