Customer Service & Sales Administrator

About the role

This office‑based position combines customer service, sales administration and general office support. You will be the first point of contact for customers, ensuring enquiries are handled promptly while supporting the smooth operation of the business.

Key responsibilities

• Deliver exceptional customer service via telephone and email.
• Process sales orders, quotations, acknowledgements and related documentation accurately.
• Maintain customer accounts, records and administrative systems.
• Coordinate with internal teams to ensure efficient order fulfilment.
• Arrange deliveries and collections with courier providers.
• Support purchasing, stock administration and invoicing processes.
• Maintain accurate records using ERP and CRM systems.
• Provide general office and administrative support across the business.

Required profile

• Previous experience in customer service, sales administration or office administration.
• Highly organised with strong attention to detail.
• Excellent written and verbal communication skills.
• Professional telephone manner and ability to prioritise workloads.
• Proactive, positive and solution‑focused attitude.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• ERP systems
• CRM systems

What we offer

• Salary up to £30,000 per year, dependent on experience.
• Office‑based role near Staplehurst, Monday‑Friday 8:30 am – 5:00 pm.
• Friendly, supportive team with long‑term prospects.