Customer Service / Sales Support – Spanish Speaking

About the role

Our client, an international FMCG business headquartered in Spain, is expanding its UK operation. They are looking for a bilingual Customer Service / Sales Support Coordinator to act as the first point of contact for UK customers while liaising daily with Spanish logistics and operations teams.

Key responsibilities

• Process UK customer orders accurately and efficiently.
• Manage deliveries, handle order queries and resolve customer issues.
• Record and resolve customer complaints promptly.
• Process invoices and support credit‑control activities.
• Provide sales administration support, including new product line forms and customer documentation.
• Coordinate stock movements in and out of the UK warehouse.
• Liaise with Spanish logistics and warehouse teams to schedule stock and deliveries.
• Produce weekly EPOS and sales reports for the UK sales team.
• Assist with sales forecasting and trend analysis across product ranges.

Required profile

• Fluent written and spoken Spanish and English.
• Strong administrative, order‑processing and sales‑support experience.
• Highly organised, proactive and able to work independently within a global team.
• Enjoys fast‑paced environments and problem‑solving.

Required skills