Customer Service Scheduler

About the role

This temporary, office‑based position supports a leading energy and natural resources organisation in Preston. You will coordinate customer service appointments, ensuring smooth communication between customers and internal teams while maintaining high operational standards.

Key responsibilities

• Schedule and manage appointments for customer service operations.
• Communicate with customers to confirm, update, and resolve booking queries.
• Coordinate with internal teams to guarantee timely service delivery.
• Maintain accurate records of schedules and customer interactions.
• Optimise scheduling processes to maximise efficiency.
• Ensure compliance with company policies and industry standards.
• Provide general administrative support to the customer service department as needed.

Required profile

• Strong organisational and time‑management abilities.
• Experience in scheduling, coordination, or customer‑service roles.
• Excellent written and verbal communication skills.
• Customer‑focused mindset with keen attention to detail.
• Ability to work under pressure and meet deadlines.
• Proactive, solution‑oriented approach to problem‑solving.

Required skills

• Proficiency with scheduling software or tools.

What we offer

• 3‑month fixed‑term contract with potential for permanent placement.
• Weekly pay.
• Free on‑site parking.
• Immediate start.