Customer Service & Scheduling Coordinator

About the role

We are looking for an organised, customer‑focused professional to join a busy service team as a Customer Service & Scheduling Coordinator. The role is fully office‑based in Salfords/Redhill and involves being the first point of contact for customers, managing service requests and ensuring engineers are scheduled efficiently.

Key responsibilities

• Answer customer enquiries via phone and email, providing timely updates.
• Log, monitor and update service requests using internal systems.
• Coordinate engineer visits, installations, repairs and follow‑up appointments.
• Plan and prioritise engineer schedules to meet service commitments.
• Maintain accurate customer records and service documentation.
• Process reports, paperwork and other service‑related administration.
• Monitor outstanding jobs and proactively follow up to ensure completion.
• Support the wider service team with day‑to‑day administrative tasks.

Required profile

• Previous experience in a service desk, scheduling, customer service or administrative role.
• Excellent communication skills with a confident telephone manner.
• Strong organisational abilities and attention to detail.
• Ability to juggle multiple priorities and work under pressure.
• Proactive, team‑focused attitude with ownership of tasks.

Required skills

• Microsoft Office
• CRM or service‑management systems

What we offer

• Permanent, full‑time position with a salary of £25,000‑£29,000 DOE.
• Stable, growing business with a supportive team environment.
• Opportunities for training and career development.
• Varied, fast‑paced role with exposure to customer service, operations and technical support.