Customer Services Administrator

About the role

We are looking for a motivated Customer Services Administrator to join AJ Bell’s Client Servicing Administration team in Salford. You will help deliver award‑winning support to our growing base of investors, ensuring their queries are handled efficiently and accurately.

Key responsibilities

• Provide first‑line assistance to customers via phone, email and chat.
• Process account paperwork, updates and transactions in line with compliance standards.
• Maintain accurate customer records and update internal systems.
• Work to deadlines and manage workload both independently and as part of a team.
• Participate in regular three‑weekly induction sessions and ongoing training.

Required profile

• Minimum 5 GCSEs (grades 9‑4 / A*‑C) including Maths and English.
• Strong numerical ability and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work under pressure and meet deadlines, often unsupervised.
• Previous experience in administration or customer service is a plus but not essential.

Required skills

• Competent IT skills with practical experience using Microsoft Excel.

What we offer

• Starting salary of £25,400 per year (higher for candidates with financial services experience).
• Full training and support from day one.
• Clear career development pathways within a fast‑growing investment platform.
• Recognition as a Great Place to Work and inclusion in the UK’s Best 100 Companies to Work For.