Customer Services Administrator – Service Support

About the role

The Hyde Group is looking for a Customer Services Administrator to join its Service Support team in Havant. Working hybrid (two days in the office and three days remote), you will be the first point of contact for residents reporting property repair issues and will help ensure a smooth, high‑quality service experience.

Key responsibilities

• Take ownership of repair enquiries, coordinating with trades, contractors and internal teams to achieve swift resolutions.
• Support the handling of complaints, contributing to fair outcomes and continuous learning.
• Maintain accurate records and manage shared inboxes to ensure clear communication.
• Assist with customer satisfaction surveys and provide administrative support to the property services team.

Required profile

• Strong organisational and administrative abilities.
• Excellent written and verbal communication skills.
• A passion for delivering great customer service.
• Motivation to start a career within the housing sector.

Required skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

What we offer

• A collaborative, values‑driven team environment.
• Opportunities for career growth within a large housing provider.
• Supportive workplace that values employee wellbeing, diversity and inclusion.