Customer Services Advisor – Full‑time, £27,810/year

About the role

The Customer Services Advisor will join a well‑established team in Warrington, providing professional and friendly assistance to customers across multiple channels. Working on an 8‑week rolling rota, you will handle enquiries from start to finish, ensuring accurate information and positive outcomes.

Key responsibilities

• Respond to customer enquiries via phone, email and other channels with professionalism and empathy.
• Take ownership of each query, guiding it through to resolution while keeping records up to date.
• Collaborate with internal departments to resolve complex issues and ensure compliance with company policies and regulations.
• Maintain accurate customer data in internal systems and stay informed about products, services and business processes.
• Adapt to new systems, processes and initiatives, contributing ideas to improve the customer experience.

Required profile

• Previous experience in a customer‑facing role.
• Excellent communication and listening abilities.
• Positive, patient and professional attitude with strong attention to detail.
• Ability to multitask, prioritize workload and work effectively in a busy environment.
• Proactive mindset, willingness to learn and a collaborative team approach.

Required skills

What we offer

• Structured training from day one and ongoing support.
• Opportunities for career development within an inclusive team.
• Full‑time permanent contract with a salary of £27,810 per year.
• Office‑based role in a modern workplace with a clear rota and two weekends off per 8‑week cycle.