Customer Services Advisor – Investment Call Centre

About the role

Join a leading global investment firm as a Customer Services Advisor, working in a dynamic call‑centre environment. You will be the first point of contact for a diverse client base, helping them navigate account services and resolve queries.

Key responsibilities

• Manage incoming calls from customers, providing general support and assisting with account opening and servicing.
• Handle day‑to‑day account maintenance processes and resolve escalated complaints using a solution‑focused approach.
• Follow established procedures and compliance policies, completing required training on schedule.
• Work collaboratively within a team, adhering to alternating shift patterns between 8 am and 8 pm.

Required profile

• Confident, energetic communicator with a professional demeanor.
• Strong ability to remain composed while supporting customers through a range of queries and complaints.
• Flexibility to work alternating shift patterns across a five‑day week.
• Prior experience in a fast‑paced customer service environment or retail banking.

Required skills

What we offer

• Full training and ongoing support.
• Great exposure to financial services and the investment sector.
• Genuine long‑term career prospects.
• £13 per hour plus holiday pay.