Customer Success Coordinator
groupgti · London
Job description
About the role
Support the Customer Success team in managing employer relationships, ensuring subscription delivery and retention. Provide exceptional customer management and deep knowledge of the platform to retain and expand relationships.
Key responsibilities
- Administer customer subscriptions to ensure timely delivery and high quality.
- Distribute organisation profiles and roles across the network.
- Support Customer Success Managers with retention activities and risk mitigation.
- Maintain up‑to‑date records in the CRM system.
- Participate in daily scrums and process‑improvement sprints.
- Identify and champion process improvements and provide insights on expansion or retention risk.
Required profile
- Customer‑first mindset.
- Empathetic to customer needs.
- Flexible working style.
- Accurate data entry with strong attention to detail.
- Agile, attentive and able to manage own time and workload.
- Excellent verbal and written communication skills.
- Highly organised.
Required skills
- MS Office
- CRM systems
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Published 5 days ago
Expires 1 month from now
16 views · 0 interested
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groupgti
London