Customer Success Executive – Hybrid (Chelmsford/London)

About the role

We are seeking a Customer Success Executive to join a leading client’s high‑performing team. The role is hybrid – one day per week in Chelmsford, 1‑2 days in London (travel paid) and the remaining days working from home. You will manage a portfolio of expert partners, ensuring they receive excellent support, smooth onboarding and accurate invoice processing.

Key responsibilities

• Develop and maintain trusted relationships with a portfolio of expert partners.
• Guide new experts through onboarding, training and platform adoption.
• Assist partners with accurate invoice submission and compliance with deadlines.
• Monitor activity, identify performance gaps and resolve issues, acting as first escalation point.
• Produce regular reports on usage, trends and outstanding actions, feeding improvements into processes.

Required profile

• Experience in Customer Success, Account Management, Client Services or a similar client‑facing role.
• Strong relationship‑building and communication skills.
• Ability to manage multiple partners and prioritize tasks effectively.
• Attention to detail for invoice accuracy and compliance.

Required skills

What we offer

• Salary of £30,000 per year.
• Hybrid working model with paid travel to London.
• Flexible start and finish times within a 9:00 am‑5:30 pm schedule.