Customer Success Executive

About the role

Join a fast‑growing business as a Customer Success Executive in Dorking. You will be the first point of contact for customers, delivering friendly and efficient support while building lasting relationships.

Key responsibilities

• Answer customer enquiries by phone and email.
• Provide exceptional service, resolve issues, and escalate when needed.
• Maintain accurate customer records in the CRM system.
• Collaborate with colleagues across departments to ensure smooth service delivery.
• Follow up with customers to confirm satisfaction and identify improvement opportunities.
• Perform general administrative tasks as required.

Required profile

• Enthusiastic about helping people and solving problems.
• Excellent written and verbal communication skills.
• Positive attitude, organised and detail‑oriented.
• Ability to manage multiple tasks and prioritise effectively.
• Comfortable working in a telephone‑based role.
• Willingness to learn and develop professionally.

Required skills

What we offer

• Salary between £25,000 and £27,000 per year.
• Full training and ongoing development.
• Supportive, friendly team culture.
• Modern office environment with casual dress code.
• Benefits package and clear progression opportunities.