Customer Success Manager – B2B Fitness Portfolio

About the role

We are looking for a Customer Success Manager to own the relationship with our high‑growth fitness clients across the globe. Based in our London office, you will work with a fast‑moving B2B team to retain, expand and deepen the use of Epidemic Sound’s music library within enterprise fitness brands.

Key responsibilities

• Act as a trusted advisor throughout the customer lifecycle, creating success plans and driving product adoption for global fitness organisations.
• Identify, negotiate and close upsell and expansion opportunities to grow account revenue.
• Manage renewals, monitor churn risk and implement turnaround strategies for at‑risk accounts.
• Collaborate with sales, product, music and marketing teams to channel feedback and maximise the value of the Epidemic Sound ecosystem.
• Utilise AI tools such as Claude to automate workflows and improve operational efficiency.

Required profile

• 4+ years of experience in Sales or Customer Success, preferably in technology, SaaS, fitness or media.
• Proven track record of developing, retaining and growing B2B enterprise accounts.
• Strong consultative selling and negotiation skills with multi‑layered decision makers.
• Ability to analyse usage data, identify churn signals and act proactively.

Required skills

• Claude (AI workflow automation)
• Salesforce
• Planhat
• Totango
• Gainsight

What we offer

• Opportunity to work with a global team of 400+ innovators.
• Access to cutting‑edge music technology and AI tools.
• Dynamic startup‑mindset within an industry‑leading company.