Customer Success Manager – Hybrid (Uncapped OTE)

About the role

Join a fast‑growing employee engagement and benefits provider as a Customer Success Manager. You will work on a flexible hybrid schedule, spending one day per week in the Oxford office and the rest from home, managing a portfolio of B2B clients and driving revenue growth.

Key responsibilities

• Manage a portfolio of 50‑60 B2B clients, ensuring satisfaction and retention.
• Conduct regular business reviews to strengthen relationships.
• Identify and execute up‑sell and cross‑sell opportunities.
• Provide consultative advice to understand each client’s pain points and goals.
• Maintain high service standards and act as the primary point of contact.

Required profile

• Minimum 2 + years experience in Account Management or Customer Success within a SaaS environment.
• Proven track record of meeting sales targets and growing client spend.
• Strong desire to progress and a fun, sociable personality.

Required skills

What we offer

• Competitive base salary £40,000‑£45,000 per year.
• Uncapped commission structure with realistic Year‑One OTE of £80,000‑£90,000.
• Hybrid working (1 day in office, rest remote).
• Standard office hours: Monday‑Friday 9:00‑17:30.
• Excellent progression opportunities within a growing team.