Customer Success Manager

About the role

The Customer Success Manager will join a fast‑growing specialist services business supporting highly regulated life‑science sectors. Based in Belfast, this office‑based role focuses on delivering excellent customer service, coordinating operations and ensuring accurate invoicing and reporting.

Key responsibilities

• Act as the primary point of contact for customer enquiries, responding promptly and professionally.
• Prepare quotes, manage recurring service costings and support monthly and ad‑hoc invoicing.
• Review service reports for accuracy, cross‑check against scheduled work and coordinate any required amendments.
• Schedule customer service activities, maintain documentation and raise purchase orders.
• Liaise with internal teams to resolve billing discrepancies and support accounts receivable when needed.
• Assist with internal and external audits and provide general office administration support.

Required profile

• Proactive, detail‑oriented and comfortable working in a fast‑paced environment.
• Strong organisational abilities with a focus on delivering accurate and timely customer outcomes.
• Excellent written and verbal communication skills.

Required skills