Customer Success Manager

About the role

Reed.co.uk is seeking an experienced Customer Success Manager to join its Commercial Team in Holborn, London. In this strategic position you will act as the primary advocate for our clients, ensuring they extract maximum value from their subscriptions and services while driving long‑term relationships.

Key responsibilities

• Build credible, long‑term relationships with clients and help them optimise ROI from Reed.co.uk’s offering.
• Analyse customer data, extract insights and communicate recommendations to improve campaign performance.
• Organise and lead operational and strategic business reviews with customers.
• Monitor customer satisfaction metrics and take proactive steps to resolve concerns.
• Continuously deepen knowledge of Reed.co.uk products and the client’s industry to deliver best‑in‑class service.
• Identify and pursue opportunities to increase revenue within existing accounts.
• Liaise with Onboarding, Sales, Marketing, Finance and Product teams to ensure client needs are met.

Required profile

• Strong communication skills, able to convey brand and product information clearly across multiple media.
• Aptitude for digesting data and presenting it in a concise, actionable format.
• Proactive, positive self‑starter who enjoys improving processes.
• Team‑oriented collaborator with a passion for building a world‑class customer success function.
• Proven track record in a customer‑facing role, driving initiatives that enhance client ROI.
• Excellent presentation and meeting facilitation abilities.

Required skills