Customer Supply Chain Coordinator

About the role

We are looking for a Customer Supply Chain Coordinator to join our team in Carlisle. The role is office‑based with an initial training period that requires travel to a Midlands site for 2‑3 days a week, with all expenses covered. You will support customers, handle enquiries across multiple channels, and help drive upselling opportunities.

Key responsibilities

• Respond promptly to customer enquiries via phone, email or chat.
• Provide accurate information about products and services to ensure satisfaction.
• Enter and maintain customer data with a high level of accuracy.
• Use communication skills to build rapport and identify upselling opportunities.
• Analyse feedback and interaction data to spot trends and improvement areas.
• Collaborate with teammates to resolve complex issues efficiently.
• Assist in training new team members on service protocols.

Required profile

• Experience in customer service or related roles (preferred but not mandatory).
• Fluency in English; additional languages such as Spanish, French or Polish are advantageous.
• Strong verbal and written communication with professional phone etiquette.
• Ability to manage multiple tasks while maintaining accuracy.
• Organisational skills and the capacity to work both independently and as part of a team.

Required skills

What we offer

• Paid travel, hotel and expense coverage for the training period.
• Opportunity to develop communication and data‑analysis abilities.
• Potential progression to a permanent position based on performance.