Customer Support Administrator

About the role

Our client is looking for a Customer Support Administrator to join a high-quality team delivering a Car Finance project. Working remotely, you will support customers through multiple channels, ensuring clear and accurate communication while meeting productivity and quality targets.

Key responsibilities

• Communicate with customers via letters, email and telephone, providing clear, accurate responses in line with house style.
• Answer inbound calls and handle written correspondence, taking appropriate action on each query.
• Update customer records, capture data and support redress calculations.
• Meet established productivity, quality and regulatory targets.

Required profile

• Confident telephone communication with strong literacy and listening skills.
• Previous experience in office administration and delivering high-standard customer service.
• Ability to work autonomously and as part of a wider team, driven and flexible to meet targets.

Required skills

What we offer

• Competitive daily rate of £135.
• Remote work with an initial on-site training week in Milton Keynes.
• Standard business hours and a contract running until 31 December 2026.